Frequently Asked Questions

Yes! We provide 24/7 emergency plumbing services throughout the Dallas/Ft. Worth metroplex. Whether it's a burst pipe, sewer backup, or any other urgent plumbing issue, we're available around the clock to help. Just call our emergency line and we'll dispatch a licensed plumber to your location as quickly as possible.

Our pricing is transparent and competitive. We provide free estimates for all work, and our rates vary based on the type of service needed. Emergency services may have different rates than scheduled appointments. We'll always provide an upfront estimate before starting any work, so you know exactly what to expect with no hidden fees.

Absolutely. All our plumbers are fully licensed and our company carries comprehensive insurance coverage. This protects both you and our team. We're happy to provide proof of licensing and insurance upon request.

Yes, we stand behind our work with a satisfaction guarantee. Most repairs and installations come with a warranty period, and we'll return to fix any issues related to our workmanship at no additional charge. Specific warranty terms depend on the type of service provided.

Response times vary based on the urgency of the situation. For emergency calls, we typically arrive within 1-2 hours. For scheduled appointments, we offer same-day and next-day service options. We'll always provide an estimated arrival time when you call.

We serve the entire Dallas/Ft. Worth Metroplex, including Dallas, Fort Worth, and all surrounding cities and neighborhoods. If you're unsure if we service your area, just give us a call and we'll let you know.

We accept all major credit cards and offer flexible payment options for larger projects. For major installations or repairs, we can discuss financing options that work for your budget. Contact us to learn more about available payment plans.

Yes, we provide plumbing services for both residential and commercial properties. From single-family homes to large commercial buildings, our team has the experience and equipment to handle projects of any size.

If you have a plumbing emergency, the first step is to shut off the main water supply to prevent further damage. Then call us immediately at our 24/7 emergency line. If it's a gas leak, evacuate the area and call the gas company first, then call us. We'll guide you through any immediate steps while we dispatch a plumber to your location.

Yes, we provide free estimates for all plumbing work. We'll assess your situation, explain what needs to be done, and provide a detailed, transparent estimate with no obligation. This helps you make an informed decision about your plumbing needs.